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Mallory Sonalert Quality Policy: ‘We will deliver competitive products and services that meet or exceed customer expectations.’ DEFINITIONS: WE: The Company as a whole and each individual employee. COMPETITIVE: Provide the customer with more value for the investment than the competition. CUSTOMER: The person or organization that receives our output, either inside or outside the company. In pursuit of this overall policy, it is the intent of the company that: - No product offered to a customer will contain a known condition that is inconsistent with the applicable contract requirements or advertised specifications applying to it. - All products offered to the marketplace will consistently exceed the customer’s expectation and thereby contribute positively to the company’s product quality reputation. - Products containing the company trademark must be made to the same exacting standards and quality assurance requirements regardless of where the material was purchased or manufactured.
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